Booking Policies

HOTEL 100% NON SMOKING RATES INCLUDE:
  • Breakfast, parking and broadband Internet Wi-Fi.

GENERAL CONDITIONS
  • Check-in from 14hs and check-out until 12h. ( Late check-out - upon availability, ask for an additional fee ).
  • Children between 0 and 5 years old are complimentary.
  • Children between 06 and 11 years old pay the value of R $ 50.00.
  • Children over 12 years of age are considered adults.
  • No animals of any size are allowed.

GUARANTEE AND FORM OF PAYMENT
  • In order to guarantee and guarantee the reservation, a deposit of 50% of the total amount of the reservation must be made in advance within 72 hours of the request, under penalty of cancellation of your pre - reservation. If you have not made the deposit within the deadline, contact the hotel immediately to check the status of the reservation and request a new deposit period.
  • After payment (by bank deposit) it is necessary to send the deposit slip to confirm the reservation, with the name of the main guest or the reservation number for our Reservation Center by email.
  • Bank details for early deposit: Banco do Brasil, Agency: 0350-6, Current Account: 26140-8, Beira Lago Palace Hotel Ltda, CNPJ: 10.552.384 / 0001-09.
  • We accept all major credit cards.
  • We do not accept checks.

CANCELLATIONS
In case of cancellation of the reservation:
  • 15 or more days before it starts: full refund of the deposit amount.
  • Between 4 and 14 days before its start: 50% return of the deposit amount.
  • 3 or less days before the start: it will be considered "no-show", with no refund of the deposit.

EXTRAS
  • Breakfast: R $ 15,00
  • Dinner? A La Cart ?: Values ​​according to the menu of the Beira Lago Restaurant.

PARENT AND GUARDIAN ATTENTION: It is mandatory to present identification or authorization for lodging of minors. The non-presentation will prevent entry to the hotel, according to Federal Law no. 8,069, dated July 13, 1990.